Social Media Marketing Certificate Program

I’m very honored to be on the faculty with several highly accomplished people in the new Social Media Marketing Certificate Program that is starting next week at SF State’s College of Extended Learning. I planted the seed for this program two years ago and worked with Linda Popky of Leverage 2 Market and Lauren Vanett of SF State to get it going, so I’m very excited about the launch.

I’m teaching the intro course which is Introduction to Social Media: The Power of Community,  followed by George Kao‘s tools class called: Masting Social Media: 3 Essential Tools for the Business Professional in which students will understand how to use these three tools for effective business networking online. This course will greatly benefit small business owners, life and business coaches, independent business and marketing consultants, authors and speakers.  George is an excellent business and marketing coach with a track record for empowering people on the best tools and strategies in social media.

Then in March, Avery Horzewski of Ave Consulting will be teaching Engaging Your Community: Creating an Effective Social Media Campaign in which students will learn learn the essential do’s and don’ts for planning and executing effective social media campaigns that keep your community engaged and committed. Avery is also the president of Women in Consulting and Program Advisor for the SF State Social Media Program. She regularly speaks on social media, its impact on business, and implementation best practices and has a very impressive client list.

Our Social Media in the Real World: Successful Applications of Social Media Strategies will be taught by Jennifer Neely Lindsay of The A-List fame on Blogtalkradio in between visits to the middle east for training sessions she has scheduled there. Jennifer’s course will provide a closer look at the strategies and planning used by effective social media practitioners within organizations. Case studies and hands-on projects will reveal which strategies are most effective and why. You’ll learn to think strategically and adjust your plan to changes in the community conversation.

In the summer, we’ll be adding a Mobile Social course about social media marketing on mobile devices taught by Mario Tapia of Mobile Mondays Silicon Valley, as well as a capstone course with Linda Popky of Leverage 2 Market Associates titled Integrating Social Media into the Overall Marketing Strategy.

Our goal is to provide participants with a foundation in the new evolving world of social media tools and strategies that they can immediately apply in the workplace. It is sure to be fun and I’m excited to learn a lot from the students too.

For more information please visit the Social Media Marketing course pages.

Fun: A Print Ad for Online Marketing Classes

I teach three classes at San Francisco State’s Integrated Marketing Program in the College of Extended Learning. This semester my Maximizing Search Engines class was the subject of a photo shoot. The class was a lot of fun despite the photographer and the ad turned out quite well too. A client called me on Monday morning to say they saw me in the San Francisco Chronicle. A nice surprise. I would have missed it had they not called. The newspaper was very thin, but the ad is sharp and arrogantly I think I look quite good. The students in the inset are all rock stars too. Here’s a photo I took with my iPhone:

Integrated Marketing Program Ad

I do love teaching. I learn so much from my students and it’s so fun to teach about things that are en vogue today. Don’t get me wrong, I believe search engine marketing and social media are where every company should be putting the majority of their marketing budgets, I just think it’s a bit ironic that the ad is in the newspaper when my classes are all about online marketing. Then again we’re promoting the Integrated Marketing Program and integrated means integrating online and offline, so as they say, “All ink is good ink,” and especially when you’re in print.

Do join us at the information session on May 13th. I’ll be there in person, which is after all the absolute best way to connect socially.

What do you think? Please share your comments below.

The Social Media Marathon

One of the reasons why social media is different from traditional marketing methods is that is something you have to start and participate in for the long term. It’s not like an ad campaign, where you sprint to get the creative, messaging and production complete before placing the ad on television, radio or in a print publication. Instead it is a marathon where you continuously engage with customers and advocates both about your brand and also by adding value to the community.

When you start a blog it’s for the long haul, in other words, it’s a commitment that you have continue to post great content to your readers for the rest of the blog’s life. It may not be something you pay for with money, but you will certainly be paying for it with sweat equity and/or your staff’s time.

Just like in the marathon, you will hit the wall where you feel you have nothing more interesting to say. That’s when you need to push your hardest and go the extra distance and just get another post out. If you’re struggling to find something to say, talk about someone else. The social media industry mantra is to talk about other people twelve times more than you talk about yourself. Why? Because you’re adding value to your community. Sharing what you like about other people shows your fans and followers more about who you are and it also leaves them feeling like you care about them. And that, my friends is the ultimate goal. Care about your community, because it cares about you.

I recently read Gary Vaynerchuck’s Crush It Vook which I purchased through Vook.com. I highly recommend the new Vook platform (and thanks to the amazing Cariwyl of Salon97.org for turning me on to it). The guy (Gary Vaynerchuck) is dynamic to say the least. He puts the P in Passion and is just an inspiration to watch. The best part about him is that he started from nothing and is now a multi-millionaire with several businesses including WineLibrary.com, WineLibrary.tv and VaynerMedia and he is still humble to boot! You go Gary V, you’re my man and I’m a fan. Thanks for keeping it real, sharing your passion, drive and knowledge. And thanks for caring enough to help anyone who is willing, to simply try.

Evidence of the Long Tail

If you haven’t read The Long Tail: Why the Future of Business is Selling Less of More by Chris Anderson, read it.  The book is much more entertaining that the Wikipedia definition.

I was just referred to this blog titled “Social Media Will Change Your Business” from one of my favorite Facebook contacts.  She’s not really a friend and I don’t even remember how I am connected to her, but she posts really great quotes on Facebook and I am inspired daily.  Thank you @claudiaguzman who I just today discovered that you are on Twitter.  I’m really going to enjoy following you on Twitter too.

The blog (and introductory video) mentioned above, was last updated in February 2008.  Yes, that’s a long time ago, but the story was first published in 2005 and the post is still receiving comments.  That’s the power of the long tail.  Post something once and it may just live on forever.  If it’s on the web, people can find it, link to it, share it and help it spread.  This is a great example of that and also the power of crowd sourcing.

What’s your favorite Long Tail story?

3 Reasons Why LinkedIn Polls are Useless

I’m not usually one to complain publicly about issues, but I think LinkedIn is missing a huge opportunity to improve user experience here.

Why LinkedIn Polls are Useless:

  1. There is no way to share the poll to get feedback from your own network.
  2. There is no way to share the poll on other social networks to solicit feedback
  3. LinkedIn is not interested in fixing the issue.

Linked In Poll

So you have a business and you’re doing your due diligence and collecting feedback about your product or industry. LinkedIn seems like a good place to ask people for feedback because you’ve started building you network and there are people in it who may offer valuable opinions to your questions. You see a link to a poll that someone in your network has posted and because you’re like me and enjoy experimenting and learning by experience, you’re intrigued by the idea of creating your own poll on LinkedIn to see what kind of response you can get. So you set up the poll, which is really simple. Great job, LinkedIn, no problems there.

However, when you try to link to your handy dandy new poll to share it, you find you that the only share link that LinkedIn provides is one to the poll results. Well what good is that if no-one can find your poll and you can’t share it via Twitter, Facebook, your blog or other favorite social network? That’s right, a big fat zero! Thanks LinkedIn, you just lost my interest in this application.

So I wrote to LinkedIn customer support explaining that they are a little behind the times in this share economy that we live in today and suggested that they create a way for people to share the poll question screen with their network and provide a link to share this on other networks and here’s the response I received in return:
—-
Thread Response
(LinkedIn – Katie)
03/01/2010 02:04 PM
Dear Susan,

Thank you for contacting LinkedIn Customer Support.

The functionality described is not available.

Have a great day and thank you for being a valued member of our LinkedIn community!

Katie
LinkedIn Customer Support

Auto-Response
02/26/2010 02:11 PM
LinkedIn has received your question. A service professional will review and respond to your inquiry as quickly as possible. Thank you!

Check out our free Learning Center (http://learn.linkedin.com/training) offering learn at your own pace e-learning modules and free classes.
Search our online Customer Service Center (http://linkedin.custhelp.com) for LinkedIn FAQ topics.

Customer (Susan Barnes)
02/26/2010 02:11 PM
I would love to be able to share a poll that I create on LinkedIn with my other social networks so that I can get maximum reach and responses on the poll. Why don’t you make this easy?
I see the link to the results, but there is no link to share the actual poll.

Thanks,
Susan

In order to create a poll and share it with my LinkedIn network and other social communities, I am going to use something like Poll Daddy instead.

What do you think LinkedIn should do?

Social Media’s Power Shift

Here’s a good commentary on Social Media from the CEO of Radian6. Radian6 is a social media market research platform which enables you to listen, measure and engage with your customers across the entire social web. Think comprehensive analytics for social media sites and tools for increasing engagement.

Radian6’s CEO Marcel Lebrun says that Social Media is bigger than TV. Why? Because it’s “the biggest change in business communication since the introduction of mass media.”

While some people are still asking “Is social media is a fad?”, companies like Radian6, Biz360, Trendrr, Infegy, ScoutLabs and many others are figuring out ways to help companies rethink the way they communicate.

What do you think?

When you love what you do…

When you love what you do, it doesn’t feel like work. In fact it feels more like being on vacation. Last week I was on vacation in Salt Lake City Utah. I was snowboarding at a fabulous resort called Snowbird. Snowboarding Snowbird! Lucky me indeed!

I snowboarded for three days and then took a day off from vacation to get some work done. If work is work for you, you’re probably thinking I’m crazy, but if you really love what you do, you understand the meaning of work being fun. When work is fun and fulfilling it makes you smile, it’s motivating, it can make you laugh and feel happy. Admittedly I was a bit concerned that I enjoyed my day off from vacation so much, but then I looked at this video created by Click to Play Media and saw how happy this work makes me.

Susan Barnes snowboarding at Snowbird, Utah

The video came out of an opportunity to consult with a very interesting start-up called iConfident. The make dental implant software to help dental professionals improve communication, build loyalty, and grow their practice. We looked at their website in terms of search engine optimization and discussed social media opportunities. Susby was collaborating with Click to Play Media who graciously produced this one minute video about Susby in the process. I think you can tell that how much fun it was. On days like this I really love my job.

BIG thank yous to Anna, Brad and Stephanie at Click to Play Media and also to Rob, Robbie and Karoline of iConfident for allowing us to shoot.

My advice to you if you’re not enjoying what you do: Find a way to play more. Do something that makes you smile, i.e. Do what you love, the money will follow. Connect, collaborate and start some conversations. The world revolves around relationships and communication and both are equally important.

Are you working or playing?

All You Need Is Love

Several posts ago I talked about LOVE being the secret to social media. Well Starbucks has been doing their L-Listening and came up with this response to the “Where the Hell Is Matt?” movie which took the web by storm a few years ago, and also the wild success of the T-Mob Dance videos where people break out in dance at random train stations to the thrilling surprise of commuters.

The game to be the most viral video on the net is on and all the big brands are playing. Did you see Coke’s Happiness Machine? It’s not show me the money in social media, it’s show me the LOVE!

Starbucks is really playing to win though, because they’re playing on your heart-strings too. If you watch the movie all the way to the end, they ask you to share it, because for every voice added they donate to Fighting Aids in Africa. How charitable! How giving.  How… loving?

The companion (campaign) website is also executed with lots of love. Check out the photo gallery displaying the ultimate in interactivity and enabling people to share the love through various social loveworks, I mean social networks.

What do you think of this strategy? Is it getting overplayed? Are you still enamored? Are you still in-love? Please share the love… um, I mean your comments below.

P.S. Use red for LOVE and remember… Love is all you need.  xoxox

Susan Barnes

Hello, my name is Susan Barnes.

Since you’re reading this post, you either already know that I am Susan Barnes, or you found me through a search for “Susan Barnes.”

“So what?” you say. Well, as of the date of this post there are 1,130,000 results for a search on “Susan Barnes.” This number is likely to continue growing dramatically, so if you’re stumbling upon this post months or years after it was uploaded, look at the number of search results for Susan Barnes now.

1,130,000 search results for Susan Barnes on Google

How many search results does your name show on Google? Simply enter your name into the search box, and you’ll see either how common your name is, or how famous you are on Google. The higher the number of search results, the more common your name, and the more challenging it will be for you to get a first page ranking on Google or any other search engine for that matter, unless you control all the listings, because no-one else with your name is doing anything worth mentioning.

Since Susan Barnes is a very common name and there are several Susan Barnes’ with strong online presences (and also quite importantly that I am passionate about search engines,) I am intrigued by the phenomenon of getting a good ranking for your name on Google.

A recent book called Inbound Marketing by Brian Halligan and Dharmesh Shah of HubSpot recommend that if you are hiring anyone to do any web, social media or online marketing work for you, you must confirm that they have a good digital footprint. This means that if you were looking to hire Susan Barnes to help you with Internet Marketing or Social Media, you would want her name and profile to have a high ranking on the first page of Google.

Today (January 6, 2010) if you Google “Susan Barnes” you’ll see results for Susan Barnes the actress, Susan Barnes the author, who also has the Susan Barnes Twitter handle. There’s Susan Barnes the realtor in Orlando, Florida, Susan Barnes the Firegoddess jewelry maker, Susan Barnes the painter in Mendocino, California, (incidentally I used to do a lot of oil painting in college too,) Susan Barnes the writer, Susan Barnes the art historian, Susan Barnes the social media expert on the east coast, among 1,129,990 others. There’s even a Susan Barnes somewhere back east who has no period in her gmail account (susanbarnes @ gmail . com) where my personal email is susan . barnes @ gmail . com and for I frequently get her mail.  This is very disconcerting, since I’m sure she is likely getting my mail as well. When is Google going to fix this problem? Larry? Sergei?

As I write this post, the Susan Barnes that is me, is indeed listed on the first page of Google, but currently only because I have a Google profile. So lesson number one for those of you with common names like “Susan Barnes,” make sure you create your public Google profile.

Susan Barnes' Google Profile

Susan Barnes

Other ways to get your name listed at the top of a Google search:
2. Be someone that other people want to write about, i.e. get your name eg. Susan Barnes linked from websites that don’t belong to you. This is the same for keywords and search engine optimization. If your keyword appears in link text, it has more value to a search engine.
3. Use your name as your handle in Social Networks. This particular Susan Barnes did not do that, because there are too many Susan Barnes’ in the world (yes I am a bit bitter… grrrrrrr) and when I tried to get SusanBarnes on Facebook, SusanBarnes on Twitter they were already taken. I am Susan Barnes Internet Solutions Consultant on LinkedIn, where I was able to use my name as my handle. I am using Susby on Facebook, Susby on Twitter and Susan Barnes on LinkedIn.
For good examples/role models, see George Kao, Chris Brogan, or Brian Solis.
4. Write a blog post about yourself like this one.
5. Register a domain name with your name it, like susanbarnes.com, susanbarnes.net or susanbarnesauthor.com or susanbarneswriter.com.
6. Use your name in the title tag and meta description of your page or post.
7. Participate in social networks, because reputation is the new currency. Every time you post to Twitter for example, Google is still picking it up and indexing it. What does that tell those of you who can’t fathom why anyone would use Twitter?
8. If all else fails, start a new presence with a catchy name like Shoemoney, Daggle or Susby, but you’ll still need to spend a ton of time blogging, tweeting, updating and participating in order to be considered someone worth listing to Google.

Thank you for reading about the many Susan Barnes’.

Now it’s your turn:  What’s your name and how often do you appear in search results?

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